AELEARN Support Center

Welcome to the Support Center. Use the contact form below to report a technical issue or submit other inquiries concerning your online course. Additionally, you may search the Knowledgebase for an answer to many common issues or use the System Tune-up to verify that your computer meets the minimum requirements needed for a complete and enjoyable E-Learning experience .

Knowledgebase

Quick Tune-up

The following components are required for AELEARN online courses. Click here for more details.

Component	Status
Flash Player
Adobe Reader
Sun Java
Win. Media Player
Internet Browser
Cookies
Pop-up Blocker

Contact the Support Center

After you submit the following form, a member of the Support Center staff will respond to you by email or by phone. Email responses will occur from 8 a.m. to midnight EST, seven days a week, usually within four hours.

* = Required fields

Contact Information

First Name*

Last Name*

Email*

Phone*

Password

Please describe the problem

I do not know my Student ID (also known as Username or WebCT ID).

I cannot login with my username and password, or I don't know my username or password.

I am having a technical problem.

My problem is content related.

Please describe the problem in detail below. The more information you provide, the better we can assist you.

For complex issues, the Support Center staff can be reached by phone at 1-866-440-8484, Monday through Friday from 9 a.m. to 8 p.m. EDT, excluding national holidays.

Before you call, please fill out and submit the HelpDesk form above. Upon submission, a ticket number will be assigned to you. We may ask for your ticket number in our correspondence. It will help us deliver efficient technical support to you.