SMCCD Support Center

Welcome to the Support Center. Use the contact form below to report a technical issue or submit other inquiries concerning your online course. Additionally, you may search the Knowledgebase for an answer to many common issues or use the System Tune-up to verify that your computer meets the minimum requirements needed for a complete and enjoyable E-Learning experience .

Knowledgebase

Quick Tune-up

The following components are required for SMCCD online courses. Click here for more details.

Contact the Support Center

After you submit the following form, a member of the Support Center staff will respond to you by email or by phone. Email responses will occur from 8 a.m. to midnight EST, seven days a week, usually within four hours.

* = Required fields

First Name*

Last Name*

Email*

Phone*

G-number*

Password

Course Title

CRN

Please select your role

Student

Teacher

Please select your college

Cañada College

College of San Mateo

Skyline College

Please describe the problem

I cannot log into WebAccess with my Username (G-number) and Password (WebSMART PIN).

To log into WebAccess, please make sure you are using the correct login protocol.

Username: Enter your G number. The letter "g" followed by an 8-digit number. Example: g000123456.; If you don't know your G number, you can retrieve it from WebSMART.
Password: By default, the same as your 6-digit WebSMART PIN.; Unless you changed it, it is your date of birth in MMDDYY format. Example: 031785.; This field is cAsE-sEnSiTiVe.

I have an incorrect course appearing on my WebAccess course list. How can I unenroll?

You may ask the instructor to un-enroll you from their course, or we can also un-enroll you if you provide us with the correct 5-digit CRN. Please specify the CRN in the CRN field above or in the details box below.

Please note that it is your responsibility to drop/withdraw the course in WebSMART. Otherwise, you will get charged for it and receive a grade.

I can log into WebAccess just fine, but I do not see my course listed.

Possible reasons you don't see your course in WebAccess:

The course has not started or the instructor hasn't made it available to students yet.
You registered for it recently (within 4-24 hours).

Please provide us with the CRN of the course(s) that are missing on your course list and we can manually enroll you in them.

Please note that it is your responsibility to make sure you are registered for the course(s) that you are looking for in WebSMART.

Other. I will describe the technical difficulty I am experiencing in the details box below.

Please describe the problem in detail below. The more information you provide, the better we can assist you.

For complex issues, the Support Center staff can be reached by phone at 1-866-440-8484, Monday through Friday from 9 a.m. to 8 p.m. EDT, excluding national holidays.

Before you call, please fill out and submit the HelpDesk form above. Upon submission, a ticket number will be assigned to you. We may ask for your ticket number in our correspondence. It will help us deliver efficient technical support to you.