UMD COB Support Center

Welcome to the Support Center. Use the contact form below to report a technical issue or submit other inquiries concerning your online course. Additionally, you may search the Knowledgebase for an answer to many common issues or use the System Tune-up to verify that your computer meets the minimum requirements needed for a complete and enjoyable E-Learning experience .

I M P O R T A N T !

Attention, students! The address of the Blackboard Learning System (formerly known as WebCT) has changed to http://blackboard.umd.umich.edu. Please update your browser favorites, bookmarks or shortcuts accordingly.

Your Blackboard username is the same as your 8-digit UMID. Your Blackboard password is the same as your 6-digit UM Connect PIN. If you change your UM Connect PIN, your Blackboard password will automatically change to your new PIN in 24 hours or less. If you do not remember what your UM Connect PIN is, you may reset it by clicking on the "Forgot PIN?" button on the UM Connect login page. If you do not know what your UMID is, please contact the Registrar Enrollment Service Office at 313-583-6500. If you still need assistance, please complete the HelpDesk form below.

The Blackboard Learning System is only for students enrolled in College of Business Undergraduate or Graduate online courses, or COB courses with an online supplement. If you are trying to log in to any other academic course, you are probably looking for CTools. To access your CTools course or get help with the CTools system, please click here.

Term	Blackboard Courses Available	Blackboard Course Access Ends	Announcements
Fall 2009	Sep. 9, 12AM	Dec. 26, 11:59PM	In the event that your WINTER 2010 course is not listed after the start date on the left at 12 AM, please notify us via the HelpDesk form.
Winter 2010	Jan. 11, 12AM	May 8, 11:59PM

Knowledgebase

Quick Tune-up

The following components are required for UMD COB online courses. Click here for more details.

Contact the Support Center

After you submit the following form, a member of the Support Center staff will respond to you by email or by phone. Email responses will occur from 8 a.m. to midnight EST, seven days a week, usually within four hours.

* = Required fields

Contact Information

First Name*

Last Name*

UM ID*

UM PIN

Email*

Phone*

Course Information

Course Title

Instructor

Section Number

Please describe the problem

I cannot log into Blackboard with my UM ID and Password.

I am having a technical problem.

Other. I am not sure who I need to contact. I will describe my problem below and the appropriate party will respond.

Please describe the problem in detail below. The more information you provide, the better we can assist you.

For complex issues, the Support Center staff can be reached by phone at 1-866-440-8484, Monday through Friday from 9 a.m. to 8 p.m. EDT, excluding national holidays.

Before you call, please fill out and submit the HelpDesk form above. Upon submission, a ticket number will be assigned to you. We may ask for your ticket number in our correspondence. It will help us deliver efficient technical support to you.