UMD COB Support Center

Welcome to the Support Center. Use the contact form below to report a technical issue or submit other inquiries concerning your online course. Additionally, you may search the Knowledgebase for an answer to many common issues or use the System Tune-up to verify that your computer meets the minimum requirements needed for a complete and enjoyable E-Learning experience .

What kind of help do you need?
Technical Issues & After-hours Support Login issues Blackboard components not working properly Browser or plug-in issues After-hours, weekend, and student support Software “how to” help	Course Design & Blackboard Guidance Need help using Blackboard? Ideas for enhancing course Changes to course content Quizzes or learning objects New course or redesign requests	Program Management & On-site Help Need onsite help? Need help using Blackboard? Simple changes to course Questions regarding online learning at UM-D
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Advanced E-Learning Solutions, Inc. (aelearn)	AliveTek, Inc.	On-site Michigan-Dearborn Resources
Online support: Click here for the automated form	Online support: Click here for the automated form or email help@alivetek.com	Lee Freeman, Ph.D., COB Distance Learning Support lefreema@umd.umich.edu Joe Vaughan, DL Assistant uofmjv@umd.umich.edu 313-583-6464 in person (B22 FCS, Pod B)
Phone support: 1-866-440-8484 (M-F, 9am-8pm est)	Phone support: 1-877-395-9636 (M-F, 9am-5pm est)
Key personnel: Alfredo Ignacio Eric Eberhardt Jacklynn Gillard Daniel Del Rio Justin Elkins Mandi Rulhman	Key personnel: Sandy Mills-Alford Robert Rienzi Cassandra Stephens Rob Allender

Knowledgebase

Quick Tune-up

The following components are required for UMD COB online courses. Click here for more details.

Contact the Support Center

After you submit the following form, a member of the Support Center staff will respond to you by email or by phone. If you have any further questions, please include them below.

* = Required fields

Contact Information

First Name*

Last Name*

UM ID*

UM Email*

Phone*

Course Information

Course Title

Section Number

Please describe the problem

I have a technical question for Advanced E-Learning Solutions (aelearn).
(Email responses occur 7 days a week from 8am-midnight.)

I have a content-related or course design question for AliveTek.
(Responses occur Mon.-Fri. from 9am-5pm.)

Other. I am not sure who I need to contact. I will describe my problem below and the appropriate party will respond.

Please describe the problem in detail below. The more information you provide, the better we can assist you.

For complex issues, the Support Center staff can be reached by phone at 1-866-440-8484, Monday through Friday from 9 a.m. to 8 p.m. EDT, excluding national holidays.

If you have a content-related question, you may call AliveTek, Inc. directly at 1-877-395-9636, Monday through Friday from 9 a.m. to 5 p.m. EDT, excluding national holidays.

Before you call, please fill out and submit the HelpDesk form above. Upon submission, a ticket number will be assigned to you. We may ask for your ticket number in our correspondence. It will help us deliver efficient technical support to you.